Frequently Asked Questions
I am a UK customer, when will I receive my order?
UK Mainland Customers:
Royal Mail orders will arrive in 2-3 working days.
DPD will arrive in 1 working day.
*DPD will make one delivery attempt. If you’re not there, the driver will try to deliver your parcel to a nearby Pickup Parcelshop so that you may receive your order as soon as possible.
For more information, please check our Shipping Policy.
I am a USA Customer, when will I receive my order?
USA orders are shipped via USPS and typically take 4-6 working days to arrive.
I am an international customer, when can I expect to receive my order?
Any international customers using FedEx can check their tracking for a scheduled delivery date, usually FedEx will deliver within 3-7 working days depending on the locality and all delivery estimated times are subject to customs clearance/waiting times.
Any international customers using Royal Mail/National Mail Service can expect to receive their orders within 7-12 working days depending on the locality and are subject to customs clearance/waiting times.
For more information, please check our Shipping Policy.
Can I amend or cancel my order?
Please get in touch with us via email at sales@pro-hormones.co.uk to discuss any amendments or cancellations.
I have an issue with my order, what should I do?
Please get in touch with us via email at sales@pro-hormones.co.uk to discuss any issues you may have, if you are able to screenshot/provide an image to better illustrate your issue please attach these to the email.
How do I track my delivery?
You will receive a shipping confirmation email 1-2 days after your order confirmation email is sent, you will receive a shipping confirmation/tracking link to view an estimated delivery time and to keep track of the route.
For further delivery information, please check out our Shipping Policy.
If you have any issues with your tracking, please get in touch with us at sales@pro-hormones.co.uk quoting your order number and we’d be happy to help.
What is the best product that suits my needs?
Our website has a range of products for everyone, you can shop on our website by goal or by category.
For more informative information about our product range, check out our blogs.
How old is Pro-Hormones?
Pro-Hormones have been delivering highly dosed, premium supplements since 2008. We pride ourselves on ensuring all of our products are developed using clean and genuine ingredients that will help you achieve your goal.
Need help choosing a product that will work for you? Don't hesitate to get in touch with our customer service team which is available Monday-Friday - 9am-5pm
Do you have an affiliate programme?
Yes we do, and you can join our team of affiliates today!
For more information, please visit our Affiliate Programme page.
![UK Supplements, Natural Remedies Made in the UK, Best UK Supplements, Made in the UK](http://pro-hormones.co.uk/cdn/shop/files/l3.png?v=1684315233&width=1080)
Experts in Hormones & Health
Developed in our state of the art manufacturing facility in the UK, we pride ourselves on our science backed approach and high quality ingredients to ensure customers receive a product that provides maximum benefits, is sustainable and affordable.
About Pro-Hormones